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Warranty Information
Learn about our warranty policies and how we protect your purchase with reliable coverage.
Warranty Information Submission
Limited Lifetime Warranty
Thank you for choosing our handcrafted knives. We are committed to providing you with a product of exceptional quality and durability. Below, we outline the terms and conditions of our Limited Lifetime Warranty.
Coverage
This warranty is valid only for the original purchaser and is non-transferable. Proof of purchase is required to validate this warranty.
Manufacturer Defects
We warrant that our knives are free from defects in materials and workmanship for the lifetime of the product under normal use. If a manufacturing defect is identified, we will, at our discretion:
Repair the product free of charge, or
Replace the product with the same or a comparable model.
Shipping Policy for Manufacturer Defects
For valid claims under manufacturer defects:
We will cover the cost of shipping both to and from our facility.
Damage Due to User Misuse or Accidents
If damage occurs due to user misuse, negligence, or accidents, we offer repair for free or replacement at a fixed cost of $75.00 USD. We will make every effort to restore your knife to its original quality or replace it with a comparable product if repair is not feasible.
Exclusions
This warranty does not cover:
Normal wear and tear (e.g., dulling of the blade, scuffing, or scratching of the finish).
Damage caused by unauthorized modifications or improper sharpening.
Loss or theft of the knife.
How to Submit a Warranty Claim
Contact us at support@valliforge.com to initiate a claim.
Provide proof of purchase and a detailed description of the issue, along with photographs, if possible.
Follow the instructions provided by our team for shipping the product.
We stand by the quality of our knives and are committed to ensuring your satisfaction. If you have any questions about this warranty, please don’t hesitate to contact us.
Warranty
860.880.0417
Support
support@valliforge.com
The warranty process was seamless and efficient. I appreciated the clear instructions and prompt service. Highly recommend for peace of mind with purchases.
John Doe
★★★★★